Refund policy

Every Par & Pine item is printed for you after you order it, so we do not keep stock and we cannot resell a returned item. That shapes the policy below — please read it before ordering.

We always make it right when the fault is ours

If your order arrives damaged, misprinted, defective, or is simply the wrong item, we will replace it free or refund you in full. Your choice.

Email support@parandpine.com within 30 days of delivery with:

• your order number
• a photo of the item showing the problem
• a photo of the shipping label if the parcel was damaged

Most claims are resolved within two business days. You will not be asked to ship the item back — keep it or pass it along.

Sizing and change of mind

Because each item is made to order, we cannot accept returns for change of mind or for ordering the wrong size. Please check the size chart on the product page before you order. If you are between sizes on our tees, size up — they are a classic unisex cut.

If you order the wrong size and contact us within 24 hours of ordering, we will try to catch the item before it goes into production. Once printing has started we cannot stop it.

Lost, late, and undeliverable parcels

If tracking has not moved for 10 business days within the US, contact us and we will open an investigation and reship at our cost if the parcel is confirmed lost.

Parcels returned to us because of an incorrect or incomplete address can be reshipped once you cover the reshipping cost. Please double-check your address at checkout.

Cancellations

Orders can be cancelled for a full refund any time before production begins, usually within 24 hours of ordering. Email support@parandpine.com as soon as possible.

Refund timing

Approved refunds go back to your original payment method. Your bank usually posts them within 5–10 business days.

Questions: support@parandpine.com